Service & Support

Suzhou Huate Electric Vehicle Technology Co., Ltd. makes the following service commitments to your company:

1、Our after-sales service personnel will provide on-site training on vehicle operation and daily maintenance upon delivery.

2、We will arrange regular customer visits to inspect vehicle conditions and ensure reliable operation.

3、All faults will be handled promptly. In case of any malfunction during normal use of the vehicle, our technicians promise to arrive at the site within 72 hours nationwide and 48 hours within the province.

4、Warranty period and charges (see the table below for details).

5、Defects caused by material quality and manufacturing processes are covered under the warranty; wearing parts and damages resulting from human factors are not included in the warranty scope.

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7、Please read the instruction manual carefully. During the warranty period, the vehicle shall be used in strict accordance with the specifications stipulated in the User Manual. In particular, the type, specification, dosage and replacement cycle of lubricating oil, brake fluid, battery supplementary fluid and other fluids must comply with the relevant provisions in the User Manual. Otherwise, the warranty service shall not be provided.

8、Wearing parts are generally not covered by warranty, including glass, gaskets, bulbs, rubber parts, tires, etc.; normal consumable parts such as lubricants, electrolyte, brake fluid, various brake shoes, wiper blades, brake drums, clutch plates, etc. are also not covered by warranty. However, if an abnormal fault is clearly identified as caused by inherent product quality defects, relevant after-sales treatment will be available.Service & Support

Service Tenet

Professional Service, Customer First, 100% Satisfaction

Three-heart Service

Service knows no bounds; dedication wins success.

With our sincerity, win your reassurance;

With our integrity, win your confidence;

With our devotion, win your comfort.

5S Service Philosophy:Smile — Convey our sincere and considerate service attitude with a smile;

Swift — Complete repair and maintenance services efficiently with prompt actions;

Sincere — A sincere attitude is the basic principle for after-sales staff in work and interpersonal communication;

Skillful — Win customers' trust through intelligent working methods and professional repair expertise;

Specialty — Keep learning professional knowledge to provide customers with professional and high-quality services.

Six Service Commitments

24-hour maintenance consultation service;

Zero-distance dedicated service;

Open prices of spare parts, public complaint hotline and published service standards;

Time-limited guarantee for troubleshooting;

100% free of charge for services within the three guarantees scope; 100% reasonable charging for out-of-warranty services;

Regular free inspection and maintenance.

  Thank you for choosing our company's products. During the usage period, you will receive comprehensive services and technical support from us. Our tenet is to provide you with professional, efficient and thoughtful services. Wish you happiness, health and good luck!

 Customer Service Center, Suzhou Huate Electric Vehicle Technology Co., Ltd.

 Address: Workshop B4, Chaoyang Industrial Park, Caohu Sub-district, Xiangcheng Economic & Technological Development Zone, Jiangsu Province, China

Postal Code: 215141

Tel: 13625298796